The Challenge

Change and culture are high on the agenda of Adult Social Care Directors due to the Care Act 2014. It has been described as one of the most ambitious goals of public sector reform in recent times.  The senior team recognised addressing those challenges in a financially stressed system required a new set of social work skills and attitudes to identify and build strength, resilience and potential across the team and the community they serve.

The solution

We worked with 100 social workers and mental health professionals to build personal and team resilience to accelerate and sustain transformational change. The programme was a key driver of immediate improvements in engagement levels, talent retention, employee satisfaction and wellbeing. It was also described as a key influencer and positive impact on the quality and provision of services.

Impact

A healthy ROI for a specialist team:

£
0
k
financial saving in year 1
+
0
%
overachievement of two key organisational targets
+
0
%
Average increase in resilience levels
0
%
using the skills within their adult social care practice
+
0
%
of team reporting increase in emotional resilience
+
0
%
of team reporting increase in mental resilience
"Two key challenging targets were overachieved by 10% and we credit the resilience programme as being a significant part of their over achievement. We also saw improvements in engagement levels, talent retention, employee satisfaction and wellbeing. For these outcomes alone it was also a key influencer of positive impact on the quality and provision of services.
This overachievement equates to a financial saving of over £500k per annum in tangible terms and we moved from the worst performing Borough in London to second best, achieving Beacon Status." 

Director - Adult Social Care Team

 

Delegate Feedback

What did mental health & social workers say about their experience?

" I'm already seeing the benefits to my working roles. The exposure to different theories and how to apply them to my practice was invaluable."

“ Thank goodness, training which actually helped me to effect some changes, improve my responses and have more positive outcomes.”

" Best training of my career. It has given me a great number of skills to use and has also opened my eyes to how professional practice is as much about growing as a person then it is about knowing your field."

As a mental health professional I would like to see this resilience training offered more widely than corporate and public sector organisations. Young people and parents would greatly benefit. I hope the work you do grows and develops in the UK.

" I have become better attuned to both my negative and positive strengths and traits. Strengthening and promoting better use of the latter and helping to managing the former more effectively. It helped reduce my stress levels and I am more perceptive of the way my colleagues think and act, and help bring the best out in our working relationships."

“It enabled me to reflect on my practice, my working style, my strengths and those of others in the team which enables the team to harmonise.”

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